Refund & Return Policy

We want you to be confident buying parts from Trophy Garage. If something isn't right, here's exactly how returns, refunds, and exchanges work.

Return Window

Unused, uninstalled parts in their original packaging may be returned within 30 days of delivery for a refund or exchange. To be eligible, items must be in the same condition you received them — unused, with all original packaging, hardware, and documentation included.

Non-Returnable Items

The following are final sale and cannot be returned or refunded once the order is placed:

Electrical components that have been installed, wired, or powered on
Custom fabrication and made-to-order items
Special-order parts ordered in directly from the manufacturer
Parts that have been installed, mounted, or show signs of use

Return Shipping & Restocking Fees

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped) or a manufacturer defect. Large or freight-shipped items (bumpers, lift kits, long-travel kits, and similar) may be subject to a 15% restocking fee to cover freight and repackaging costs. Any restocking fee will be disclosed before your return is finalized.

Damaged or Incorrect Items

Inspect your order as soon as it arrives. If an item arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery with your order number and photos of the issue. We'll cover return shipping and send a replacement or full refund — no restocking fee applies in these cases.

Manufacturer Warranty Claims

Parts that fail after installation due to a manufacturing defect are covered under the manufacturer's warranty, not our return policy. Contact us with your order number and a description of the issue and we'll help coordinate the warranty claim directly with the manufacturer.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days. Shipping charges from the original order are non-refundable unless the return is due to our error.

Exchanges

Need a different size, color, or fitment? The fastest way to exchange an item is to start a return for the original item and place a new order for the correct part, so you're not waiting on the return to process before the replacement ships.

Order Cancellations

Orders can be cancelled free of charge as long as they haven't shipped yet. Once an order has shipped, it falls under the standard return policy above.

How to Start a Return

Contact our team with your order number and the reason for your return, and we'll walk you through the next steps.